Shipping Policy – Elzavy Store

We work hard to make sure your order reaches you quickly, safely, and in perfect condition. Here’s how our production and shipping process works.

Product group	Printed in	Handling time	Transit time
2D apparel – T-Shirt	United States	1–2 business days	4–7 business days
3D / All-Over-Print apparel – Ugly Sweater, AOP T-Shirt, AOP Hoodie, Baseball Jersey, AOP Sweatshirt, Hawaiian Shirt	Asia (partner facilities)	3–5 business days	10–12 business days

Quick Overview

• Shipping cost: Free for all U.S. orders
• Tracking: Sent automatically via email once your label is created
• Support: We reply within 1 business day
• Quality promise: All products are made-to-order and printed in the USA by trusted fulfillment partners.
• Delivery times may vary depending on carrier capacity, weather, and destination.

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Order Cut-Off Time

• Orders placed before 2:00 PM CT (Mon–Fri) start production the same business day.
• Orders placed after 2:00 PM CT, on weekends, or on U.S. holidays will begin production the next business day.

Carriers & Tracking

• We use USPS, UPS, or FedEx based on destination and package size.
• A tracking number is emailed to you once a label is created.
• Tracking usually becomes active within 24–48 hours after carrier pickup.

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Split Shipments

If you order multiple items, they may ship separately to speed up delivery. Each package will have its own tracking number, at no extra cost.

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Address Changes & Order Adjustments

• Contact us before your order ships if you need to update the shipping address or make changes.
• Once a label has been created or the package shipped, we can’t guarantee changes.

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Undeliverable & Returned Packages

• If an order is returned due to an incorrect or undeliverable address, we’ll contact you.
• We can reship once you provide a corrected address; additional shipping fees may apply.

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Delays Beyond Our Control

Weather events, carrier delays, or seasonal demand surges may impact delivery times. We’ll keep you informed if we detect unusual delays.

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Lost, Damaged, or Missing Items

• Damaged on arrival: Contact us within 7 days with photos of the product and packaging.
• Lost in transit: If tracking shows no movement for a long period, we’ll work with the carrier to resolve the issue or send a replacement.
• Marked “delivered” but not received:
  • Verify the delivery address in the tracking info
  • Check with neighbors or your building office
  • Wait 24 hours (sometimes carriers pre-scan packages)
  • Contact us if the package is still missing

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Shipping Regions

Currently, we only ship within the United States.