Shipping Policy – Elzavy Store

We work hard to make sure your order reaches you quickly, safely, and in perfect condition. Here’s how our production and shipping process works.

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Quick Overview

• Production time: 1–2 business days (made-to-order)

• Delivery (USA): 4–7 business days

• Shipping cost: Free for all U.S. orders

• Tracking: Sent automatically via email once your label is created

• Support: We reply within 1 business day

• Quality promise: All products are made-to-order and printed in the USA by trusted fulfillment partners.

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Order Cut-Off Time

• Orders placed before 2:00 PM CT (Mon–Fri) start production the same business day.

• Orders placed after 2:00 PM CT, on weekends, or on U.S. holidays will begin production the next business day.

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Production Time

• Standard production: 1–2 business days (Mon–Fri, excluding holidays).

• Peak seasons (e.g., Halloween, Christmas): Production may take longer due to higher demand.

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Shipping Time & Cost

• USA Delivery: 4–7 business days after your order ships.

• Cost: Free standard shipping on all U.S. orders.

• Delivery times may vary depending on carrier capacity, weather, and destination.

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Carriers & Tracking

• We use USPS, UPS, or FedEx based on destination and package size.

• A tracking number is emailed to you once a label is created.

• Tracking usually becomes active within 24–48 hours after carrier pickup.

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Split Shipments

If you order multiple items, they may ship separately to speed up delivery. Each package will have its own tracking number, at no extra cost.

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Address Changes & Order Adjustments

• Contact us before your order ships if you need to update the shipping address or make changes.

• Once a label has been created or the package shipped, we can’t guarantee changes.

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Undeliverable & Returned Packages

• If an order is returned due to an incorrect or undeliverable address, we’ll contact you.

• We can reship once you provide a corrected address; additional shipping fees may apply.

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Delays Beyond Our Control

Weather events, carrier delays, or seasonal demand surges may impact delivery times. We’ll keep you informed if we detect unusual delays.

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Lost, Damaged, or Missing Items

• Damaged on arrival: Contact us within 7 days with photos of the product and packaging.

• Lost in transit: If tracking shows no movement for a long period, we’ll work with the carrier to resolve the issue or send a replacement.

• Marked “delivered” but not received:

  • Verify the delivery address in the tracking info

  • Check with neighbors or your building office

  • Wait 24 hours (sometimes carriers pre-scan packages)

  • Contact us if the package is still missing

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Shipping Regions

Currently, we only ship within the United States.