Returns And Refund

1. Eligibility for Returns

• Return window: 60 days from delivery date

• Condition: Items must be unused, unwashed, and in their original packaging

• Cost: Free return shipping, no restocking fees

• Exchanges: Available for size or color changes

• Defects/Wrong item: Free replacement or full refund

• Response time: We respond within 1 business day

• Quality promise: All products are made to order and printed in the USA by trusted partners for consistent quality.

2. Non-Returnable Items

We cannot accept returns on:

• Customized or personalized products.

• Gift cards.

• Clearance or final-sale items.

3. Damaged or Defective Items

If you receive an item that is defective, damaged, or incorrect, please contact us within 7 days of delivery. We will arrange for a replacement or a full refund at no extra cost.

4. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 5–10 business days.

• Shipping costs are non-refundable unless the return is due to our error (wrong item, damaged product, etc.).

5. Exchanges

To qualify for a return or exchange:

• Items must be unworn, unwashed, and sent back in their original packaging.

• You’ll need to provide your Order Number and the email address used at checkout.

• For defective, damaged, or incorrect items, please include clear photos of the product and packaging.

• Returns are not accepted for items that show signs of use, have been washed, or if the return is requested more than 60 days after delivery.

6. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to a mistake on our part.

• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

7. How to Initiate a Return

To start a return, please contact our customer support team at:

• Email:support@elzavy.com

• Address: 255 E Lake St, Bloomingdale, IL 60108, USA

We’ll provide you with instructions for sending back your item.